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Legal Notice

Terms of Service

Effective date: 
Last updated: 

Welcome to TraderOps LLC (“TraderOps,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our automated bookkeeping platform, website, and related services (collectively, the “Service”). Please read these Terms carefully.

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.

1. Eligibility

To use TraderOps, you must:

  • Be at least 18 years old
  • Have the legal authority to enter into this agreement

By using the Service, you represent and warrant that you meet these requirements.

TraderOps is designed and intended for users in the United States: we operate under U.S. law, and certain features — such as bank and credit card connections — are built for U.S. financial institutions. If you choose to use the Service from outside the United States, you do so at your own initiative and discretion, and you are responsible for compliance with the laws of your jurisdiction.

2. Description of Service

TraderOps is an automated bookkeeping platform designed for traders. The Service includes:

  • Secure bank account and credit card integration via Stripe Financial Connections
  • CSV transaction import
  • Automated and manual transaction categorization with trader-specific categories
  • Categorization rules for automated transaction classification
  • Prop firm and overall trading business profitability tracking
  • Monthly budgeting by category and/or your entire trading business
  • Period locking for finalized books
  • Export bundles and reports
  • Dashboard and reporting

What TraderOps Is NOT

TraderOps is a bookkeeping tool — not a tax preparation tool, financial advisor, investment advisor, tax advisor, or accounting firm. Specifically:

  • We do not calculate your taxes or tell you how much you owe.
  • We do not file tax returns or any government forms on your behalf.
  • We do not provide financial, tax, investment, or legal advice of any kind.
  • We do not guarantee any specific tax outcome, tax savings, or deduction eligibility.
  • We do not determine your tax classification or filing status.
  • We do not make representations about how the IRS or any government agency will treat your income, expenses, or business structure.

The Service organizes your financial data for bookkeeping purposes. Any decisions about taxes, deductions, or financial matters should be made in consultation with a qualified tax professional, CPA, or attorney.

The pre-built categories provided in the Service are for organizational convenience only and do not constitute tax advice or a determination about how any particular expense should be treated in your specific situation.

3. User Accounts and Security

Account Creation

Accounts are created with an email address and password, or via Google Sign-In. You are responsible for maintaining the security of your login credentials, including your Google account credentials if you sign in with Google.

Account Responsibilities

  • You are responsible for all activity that occurs under your account.
  • You must notify us immediately of any unauthorized access or security breaches at support@traderops.io.
  • You may not share your account access with others unless through a feature expressly provided for that purpose.
  • You are responsible for the accuracy of any data you manually enter or upload via CSV.

Stripe Financial Connections Integration

By connecting your financial accounts to TraderOps via Stripe Financial Connections, you:

  • Grant us read-only access to your transaction data through Stripe
  • Acknowledge that Stripe handles all authentication with your financial institution — we never see or store your bank login credentials
  • Acknowledge that transaction data availability is subject to Stripe’s capabilities and your financial institution’s support
  • May disconnect your accounts at any time

Account Termination

You may request deletion of your account at any time by contacting us at support@traderops.io. Upon deletion, your data will be permanently removed within 30 days in accordance with our Privacy Policy.

4. Payments and Subscriptions

Subscription Details

  • TraderOps is offered on monthly and annual subscription plans. Promotional annual rates may also be offered during your free trial.
  • Current prices for all plans are listed on our pricing page, which is the authoritative source for subscription pricing.
  • Free Trial: 14-day free trial with credit card required; automatically converts to a paid subscription at the applicable plan rate at the end of the trial period unless canceled

Payment Processing

All payments are processed securely through Stripe. By subscribing, you:

  • Authorize automatic recurring charges to your payment method at the applicable rate
  • Agree that charges will continue until you cancel your subscription

If a recurring charge fails, the charge may be automatically retried over the following days. Continued payment failure may result in suspension of your access to the Service until payment is resolved.

Cancellation

  • You may cancel your subscription at any time.
  • Upon cancellation, you will retain access to the Service until the end of your current billing period.
  • No cancellation fees or penalties apply.

Refund Policy

  • Subscriptions are generally non-refundable. The 14-day free trial serves as the evaluation period, so you can try the Service fully before your first charge.
  • We evaluate refund requests on a case-by-case basis for billing errors or technical issues that prevented use of the Service.
  • Contact support@traderops.io for refund inquiries.

Price Changes and Grandfathering

We will not increase the price of your active subscription. For as long as your subscription remains continuously active, you keep the rate you signed up at. Any new pricing applies only to new subscriptions and to resubscriptions after a cancellation.

We may introduce new optional features or add-ons at additional cost. Add-ons are not automatically included in existing subscriptions, and declining an add-on will never change the price of your existing subscription.

5. Acceptable Use

To maintain a secure and reliable platform, you agree not to:

  • Use the Service for any unlawful, harmful, or abusive purpose
  • Attempt to reverse-engineer, decompile, or disassemble any part of the Service
  • Attempt to gain unauthorized access to the Service, other accounts, or our systems
  • Use the Service in violation of applicable banking, privacy, or financial regulations
  • Share your account credentials or provide unauthorized access to others
  • Resell, redistribute, or commercialize the Service without our written permission
  • Upload or transmit malicious code, viruses, or other harmful content
  • Attempt to overwhelm our systems or conduct denial-of-service attacks
  • Scrape, crawl, or use automated tools to extract data from the Service
  • Use the Service to store or transmit any data that you do not have the right to use

We reserve the right to suspend or terminate your account if we determine, in our sole discretion, that you have violated these Terms.

6. Intellectual Property

Our Intellectual Property

TraderOps owns all rights, title, and interest in:

  • The TraderOps platform, design, user interface, and user experience
  • Our proprietary categorization logic, algorithms, and reporting features
  • TraderOps branding, logos, trade names, and trade dress
  • All software, code, documentation, and technical infrastructure

Your Data

You retain full ownership of your personal and financial data. By using the Service, you grant us a limited, non-exclusive license to process, store, analyze, and display your data solely for the purpose of providing the Service to you. This license terminates when you delete your account.

Aggregated Data

We may create anonymized, de-identified, or aggregated data derived from your information (“Aggregated Data”). Aggregated Data does not identify you personally and is not considered personal information. We may use Aggregated Data to improve the Service, develop new features, and for other lawful business purposes.

7. Data Accuracy and User Responsibility

Automated Categorization

TraderOps provides automated transaction categorization using rules you create and pre-built categories. While we strive for accuracy:

  • You are responsible for reviewing and verifying the accuracy of all categorized transactions.
  • Automated categorization is a convenience feature and may not correctly classify every transaction.
  • Pre-built categories are provided for organizational purposes only and carry no tax meaning.

CSV Imports

  • You are solely responsible for the accuracy and completeness of any data you upload via CSV.
  • TraderOps is not responsible for errors resulting from incorrectly formatted or inaccurate CSV data.

Reports and Exports

  • Reports and export bundles generated by the Service are based on the data you have entered, imported, and categorized.
  • The accuracy of any report depends on the accuracy and completeness of the underlying data.
  • Reports are intended for bookkeeping and organizational purposes and do not constitute tax filings, financial statements, or professional accounting work product.

8. Disclaimers

Service Provided “As Is”

The Service is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

  • The Service will be uninterrupted, error-free, or available at all times
  • Transaction data from Stripe Financial Connections or CSV imports will be complete or accurate
  • Automated categorization will be correct for every transaction
  • The Service will meet your specific requirements

Financial and Tax Disclaimer

TraderOps is a bookkeeping tool. It is not a substitute for professional accounting, tax preparation, or legal advice. We make no representations or warranties regarding:

  • The accuracy or completeness of any categorization, report, or export
  • The deductibility of any expense
  • Any specific tax outcome, savings, or benefit
  • Your tax classification, filing status, or obligations

All tax, financial, and legal decisions are your sole responsibility. We strongly recommend consulting a qualified CPA, tax professional, or attorney for advice specific to your situation.

Third-Party Services

The Service integrates with third-party services including Stripe, Google, and others. We are not responsible for the availability, accuracy, or performance of any third-party service. Your use of third-party services is subject to their respective terms and conditions.

9. Limitation of Liability

To the fullest extent permitted by applicable law, TraderOps and its owners, officers, employees, and affiliates shall not be liable for:

  • Indirect Damages: Including but not limited to lost profits, lost revenue, business interruption, loss of data, or loss of goodwill
  • Tax Outcomes: Any tax liability, penalties, interest, or unfavorable tax outcome resulting from use of or reliance on the Service
  • Trading Losses: Any financial losses from trading or business decisions made in connection with information displayed in the Service
  • Third-Party Services: Issues arising from Stripe, Google, or other integrated third-party services, including bank sync failures, payment processing errors, or authentication issues
  • Data Issues: Temporary or permanent data delays, inaccuracies, synchronization problems, or data loss
  • Service Interruptions: Planned or unplanned downtime, maintenance, or service unavailability

Maximum Liability

In no event shall our total aggregate liability exceed the amount you paid for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless TraderOps and its owners, officers, employees, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any applicable law or regulation
  • Any tax liability, penalty, or claim arising from your reliance on information provided by the Service
  • Any data you upload, enter, or submit to the Service

11. Privacy

Your privacy is important to us. We collect and use your personal information in accordance with our Privacy Policy, which is incorporated into these Terms by reference.

12. Modifications to the Terms

We may update these Terms from time to time. When we make material changes:

  • We will notify you via email and/or prominent notice on the platform
  • Changes become effective 30 days after notification for existing users
  • Your continued use of the Service after changes take effect constitutes acceptance
  • If you disagree with changes, you may cancel your subscription before the changes take effect

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles.

Dispute Resolution Process

1. Direct Communication We encourage you to contact us first at support@traderops.io to resolve any disputes informally. Most issues can be resolved quickly through direct communication.

2. Mediation If informal resolution is unsuccessful within 30 days, either party may initiate non-binding mediation administered by a mutually agreed-upon mediator in Massachusetts.

3. Binding Arbitration Disputes that cannot be resolved through mediation may be submitted to binding arbitration under the American Arbitration Association Commercial Arbitration Rules. The arbitration shall take place in Massachusetts.

Class Action Waiver

You agree that any disputes will be resolved on an individual basis. You waive the right to participate in any class action lawsuit, class-wide arbitration, or any other representative proceeding, to the fullest extent permitted by applicable law.

Exceptions

Nothing in this section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction for matters relating to intellectual property rights or unauthorized access to the Service.

14. General Provisions

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and TraderOps regarding the Service.

No Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

15. Contact Information

If you have questions about these Terms or need assistance:

Email: support@traderops.io

Response Time: Within 48 business hours

TraderOps is a bookkeeping tool. We do not provide tax, financial, or legal advice. Consult a qualified professional for advice specific to your situation.