Cookie Policy
This Cookie Policy explains how TraderOps LLC (“TraderOps,” “we,” “us,” or “our”) uses cookies and similar tracking technologies when you visit our website and use our automated bookkeeping platform (the “Service”).
This policy should be read alongside our Privacy Policy and Terms of Service.
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website or use an online service. They are widely used to make websites and applications work efficiently, provide a better user experience, and give site operators information about how their service is being used.
Similar technologies include pixels (also called web beacons or tracking pixels), local storage, and session identifiers, which function in comparable ways.
2. Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the Service to function and cannot be disabled. They include:
- Authentication cookies — maintain your signed-in session after logging in via Google Sign-In
- Security cookies — help protect against unauthorized access and cross-site request forgery
- Session cookies — track your active session within the application
These cookies do not collect personal information for marketing purposes.
Functional Cookies
These cookies remember your preferences and settings to provide a more personalized experience:
- User preference cookies — remember your display settings, such as dark mode
- Feature state cookies — remember selections and configurations within the application
Analytics and Performance Cookies
These cookies help us understand how visitors interact with our website and the Service so we can improve the user experience:
- Usage analytics — track page views, feature usage, and navigation patterns
- Performance monitoring — help us identify and resolve technical issues
We may use third-party analytics tools in the future. If we do, this policy will be updated to reflect the specific tools and their data practices.
Marketing and Tracking Cookies
Our website and marketing communications may use cookies and similar technologies for:
- GoHighLevel (GHL) tracking — our marketing and CRM platform sets cookies to track website visits, form submissions (such as the waitlist signup), and email engagement (opens and clicks). These cookies help us understand how visitors find and interact with our website.
- Affiliate tracking — cookies used to attribute referrals to our affiliate partners
- Conversion tracking — cookies that help us understand which marketing efforts lead to waitlist signups or subscriptions
- Email tracking pixels — small images embedded in marketing emails that tell us whether an email was opened. Service-related emails (such as billing confirmations) may also contain tracking pixels.
3. Third-Party Cookies
Some cookies are set by third-party services that we use. These third parties have their own privacy policies governing how they use information collected through their cookies:
| Provider | Purpose | Privacy Policy |
|---|---|---|
| Stripe | Payment processing, bank account integration | stripe.com/privacy |
| Authentication (Google Sign-In) | policies.google.com/privacy | |
| GoHighLevel | Marketing, CRM, email communications, affiliate tracking | gohighlevel.com/privacy-policy |
| Sentry | Error monitoring and performance | sentry.io/privacy |
We do not control the cookies set by these third parties, and their use is subject to their own policies.
4. How Long Do Cookies Last?
- Session cookies are temporary and are deleted when you close your browser.
- Persistent cookies remain on your device for a set period of time or until you delete them. The duration varies by cookie — authentication cookies may last for the duration of your session, while tracking cookies from our marketing platform may persist for up to 12 months.
5. Managing Your Cookie Preferences
Browser Controls
Most web browsers allow you to manage cookies through their settings. You can typically:
- View what cookies are stored on your device
- Delete some or all cookies
- Block cookies from specific or all websites
- Set your browser to notify you when a cookie is set
Please note that disabling strictly necessary cookies may prevent the Service from functioning properly. You may not be able to log in or use core features if these cookies are blocked.
Opt-Out of Marketing Emails
You can opt out of marketing emails (and their associated tracking pixels) at any time by clicking the unsubscribe link in any marketing email or by contacting us at support@traderops.io.
Global Privacy Control
We respect Global Privacy Control (GPC) signals. If your browser sends a GPC signal, we will treat it as a request to opt out of any sale or sharing of personal information, in accordance with applicable state privacy laws.
6. Do Not Track
Some browsers offer a “Do Not Track” (DNT) setting. There is currently no universally accepted standard for how websites should respond to DNT signals. We do not currently respond to DNT signals, but we do respect Global Privacy Control (GPC) signals as described above.
7. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this policy periodically.
8. Contact Us
If you have questions about this Cookie Policy:
Email: support@traderops.io
Response Time: Within 48 business hours